Auto dialer software lets your business automatically dial a list of telephone numbers, which will help to improve the efficiency and attention of your phone agents. The basic assumption of the software is simple, but unique options may vary in the way they manage calls and the extra features they provide. We looked in the most well-known alternatives and increasing stars and made a decision to review ChaseData, Velocify, and Five9. These companies covered the range of options for small businesses in terms of cost and included features.

Best Auto Dialer Software for Smaller Businesses: ChaseData

We advocate ChaseData as the very best auto dialer software for small businesses as it’s the most inexpensive solution of the ones we reviewed also it also offers basic inbound call centre features along with outbound car dialing.

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ChaseData vs Velocify vs Five9 Summary Table

	ChaseData	Velocify	Five9
Finest For	Most small businesses who need a basic contact facility	Revenue teams that are focused on following up on leads generated online	Growing companies that require a more fully featured contact center
Pricing as Reviewed Know More	$95/month per user	$100/month per user plus $0.015/minute	$185/month per user
Ease of Use Learn More	Easy	Easy	Easy
Dial Patterns	Preview Progressive	Preview	Preview Sophisticated Predictive
Pre-recorded Messages Learn More	✕	✔	✕
Pre-recorded Voicemails	✕	✔	✔
Mass Texting	✕	✔	✕
Email Tools	✕	✔	✔
Call Recording	✔	✔	✔
Call Monitoring	✔	✕	✔
Auto Attendant with Interactive Voice Response	✔	✕	✔
Automatic Call Distribution	✔	✕	✔
Skills-Based Call Routing	✔	✕	✔
Customer Support Learn More	Online knowledge base, live chat, email, and telephone support available 8am – 6pm EST, Monday to Friday	Online knowledge base, email, and phone support available 6am – 6pm PST, Monday to Friday	Online knowledge base, email, and phone support available 24/7
Site	www.Chasedatacorp.com	www.Velocify.com	www.Five9.com

Best Auto Dialer Software for Small Firms: ChaseData

We advocate ChaseData as the best auto dialer software for small businesses since the auto dialing feature comes as a part of a bigger combined call center solution at a very competitive price.

ChaseData is a whole cloud-based call centre solution, which also includes an auto dialing feature with preview and progressive dialing included in their cheapest priced bundle and predictive dialing in both higher priced packages.

ChaseData includes a Variety of other features that make it a complete blended call center solution, such as:

Auto attendant with interactive voice response (IVR)
Automatic call distribution (ACD)
Skills-based call routing
Remote agent support
Digital phone reporting

The solution also provides businesses the flexibility to contact their clients with text messages, emails, web chat, or through social networking platforms.

In contrast, Velocify provides an excellent auto dialing solution but it can’t compare to ChaseData’s end-to-end call center features. Five9 may, but it is priced considerably higher.

Where ChaseData lacks as an auto dialer is it merely provides predictive shortening in its own high priced programs, but subscribing to one of these plans will close the price difference between ChaseData and Five9 — which is ChaseData’s main benefit.

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Finest Auto Dialer Software for Lead Management: Velocify

We recommend Velocify as the best auto dialer software for lead management. This product integrates with your existing phone system and aggregates leads from webforms, marketing automation methods, and other lead providers. From there it’s possible to distribute leads to your salespeople and place them in a campaign that includes automatic texts and emails, in addition to scheduled calls.

Velocify’s positioning as an outcome management alternative puts its auto dialing software in a different marketplace than ChaseData’s and Five9’s, that are bundled together with their cloud-based contact center alternatives. Velocify provides basic call centre functionality, but that is not its core competency.

Velocify’s auto dialing software, called Dial-IQ, can be obtained as an add-on for their direct management platform and can be built especially for revenue teams. Features like click-to-dial, pre-recorded voicemails, and inbound/outbound call blending help to enhance the efficiency of your sales representatives. As well, local presence (the ability to earn your phone look like it is coming from a local phone number) raises the likelihood of your calls linking by 42%.

Velocify is an effective lead management solution that includes auto dialing functionality. This may serve the needs of sales teams that are following up on leads generated on line well, but if you’re looking for a more fully-featured contact center solution then it is missing some crucial features like auto attendants with IVR, ACD, and skills-based phone routing. In these scenarios, ChaseData and Five9 provide more appropriate solutions.

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Another Contact Center with Auto Dialer Software: Five9

Five9 is another cloud-based contact center solution, similar to ChaseData, which also contains the capability to auto dial. Five9 provides a few more features than ChaseData, for example predictive dialing and pre-recorded messages, but at a higher cost.

Five9 is a more fully featured contact centre solution than ChaseData, albeit with a higher cost to match. Firms can use it to manage inbound, outbound, blended or multi-channel operations.

A Few of the features it offers include:

IVR with language recognition
Multi-channel ACD
Customer relationship management (CRM) integrations
Workforce optimization
Call recording and tracking
Agent scripting

As well as preview, progressive, and predictive auto dialing.

And since it’s cloud-based, your contact centre can be working quickly and easily — all of your agents require are a computer, an online connection, and a headset. Five9 may also climb as your business grows, adapting to changing needs like seasonal requirements, remote agents, and peak call times.

Five9 is the most complete end-to-end center solution that we reviewed, however it’s also the most expensive. Specific pricing is only available by quote and consultation; however, based on our research, Five9’s outbound calling service starts at approximately $185/month per user.

If your business’ primary demand is comprehensive contact center software that includes auto dialing performance, then it could be the most economical option to meet all of your requirements. However, if you’re in the market for an auto dialer which also contains basic contact center functionality, then ChaseData is a much cheaper alternative.

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In-Depth Review: ChaseData vs Velocify vs Five9

Pricing

ChaseData

ChaseData offers three pricing strategies — Small Business for $95/month per user, Professional for $145/month each user, and Enterprise for $175/month per user. The Professional and Enterprise plans offer more features, but we discovered the Small Business plan to be more than suitable for most small business needs. Here is how they compare.

	Small Business	Professional	Enterprise
Dial Patterns	Preview Progressive	Preview Progressive Predictive	Preview Progressive Predictive Agentless
Call Seminar, Hold, Transfer, and Monitor	✔	✔	✔
Call Recording Storage	3 months	6 months	1 year
Auto Attendant, IVR, and ACD	✔	✔	✔
Skills Based Routing	✔	✔	✔
Remote Agent Support	✔	✔	✔
Trainee Mode	✕	✔	✔
Pre-recorded Voicemails	✕	✕	✔
Salesforce API	✕	✕	✔
Third Party Integrations	✕	✔	✔

Velocify

Velocify’s auto dialing feature, Dial-IQ, is offered as an add-on to their lead management program so that there are many pricing combinations possible. LeadManager comes in two tiers — Standard for $60/month per user and Advanced for $95/month each user. Dial-IQ is subsequently another $40/month per user.

Velocify’s Standard LeadManager package includes the following:

Lead prioritization automatically arouses your leads to maximize for conversion based on best practice criteria and strategies
Smart communication tools such as email alerts, drip-email advertising, and automated SMS outreach to maintain your teams in dialog with prospective customers via the Ideal station
Distribution control preset rules route prospects, ensuring none fall through the cracks
Workflow management including pre-configured touch and follow up strategies to ensure a consistent sales process

Along with the Advanced package adds the following:

Access leads on the go with iPad and iPhone programs that allow accessibility for workers That Are mobile or working out of business hours
Integration with API/XML poster to easily share data with third party systems

Five9

Five9 doesn’t publish their pricing on their site; accurate pricing is only available by quote and consultation. But, according to our study, their outbound calling service, which includes auto dialing, begins at approximately $185/month per user.

Benefits of Use

Since this manual is reviewing the ideal auto dialing applications, we will focus this part on that feature especially instead of the additional contact center and lead management features that come with each option. The Attributes section below will insure each program’s unique attributes more in-depth.

Auto dialing software typically offers one, two, or all three of the following types of dialing methods that will influence how your team functions and the simplicity with which they can progress through their call lists:

Preview dialing gives the broker the most control by displaying the telephone number and contact info (including CRM documents ) first, then prompting the agent to click to take or pass to the next number
Progressive dialing Is like preview dialing, except the phone will dial automatically after a preset amount of time
Predictive dialing is the most efficient way as the software will progress through the list of telephone numbers and only notify the broker when a telephone is answered, freeing up time spent dialing leads that don’t reply

ChaseData: ChaseData provides innovative and preview dialing pattern alternatives, which can be closely linked. With preview dialing, ChaseData will show information regarding the client for the broker to rapidly review until they link the call. Complex dialing functions similarly, but it automatically joins the telephone after a predefined amount of time has lapsed.In both situations, this improves the efficiency of your contact centre and increases the number of calls that every agent can make.

Velocify: Velocify only offers preview dialing, but that is logical considering that the item is primarily an outcome management tool. Preview dialing allows sales representatives to review the lead’s information from the CRM before connecting the telephone, which quickly catches the agent up on any previous communications with the lead in addition to any additional info about those who may help out with the sales call.

Five9: Five9 is the only software of the three we reviewed to offer preview, progressive, and predictive dialing routines with all their pricing programs. This provides Five9 the best flexibility and widest range of usage based upon your business’ needs and workflows.Predictive dialing, specifically, can significantly enhance the efficiency where your contact center operates. By automatically dialing telephone numbers on your phone list, pre-screening them using an IVR, and just connecting your brokers with calls which have been answered you can make sure your agents spend less time calling your customers and more time talking together.

Features

Aside from the automobile dialing feature itself, ChaseData, Velocify, and Five9 offer quite different capabilities. That is only because ChaseData and Five9 are mostly contact centre solutions, whereas Velocify specializes in lead management for revenue teams.

ChaseData: ChaseData’s Small Business plan offers most of the basic features you would expect from a combined contact center on both the agent and supervisory sides. These include:

Call conference, hold (like hold audio ), transfer, and tracking
Telephone recording and digital storage for three months
Auto attendant, IVR, and ACD
Skills-based telephone routing
Remote agent support
Personal voicemail
Metrics, analytics, and reporting

And on the auto dialer itself, ChaseData supports preview and progressive dialing patterns.

Velocify: As a lead management solution, Velocify’s additional attributes differ significantly from ChaseData’s and Five9’s. These include:

Lead prioritization automatically arouses your leads to optimize for conversion based on best practice standards and strategies
Smart communication tools like email alerts, drip-email advertising, and automatic SMS outreach to maintain your teams in conversation with prospective clients through the right station
Distribution controller preset rules route prospects, ensuring none fall through the cracks
Workflow management including pre-configured contact and follow-up approaches to ensure a consistent sales process

Velocify’s auto dialing feature supports preview dialing patterns, as well as the following:

Click-to-call readily joins and monitors calls being created by your agents
Next call dials another greatest lead based on priority
Call reminders creates a reminder and enables the system call you when it comes due
Local caller ID improves contact rates by demonstrating a local number to every potential
Pre-recorded voicemails Allow You to leave targeted voicemails and move on to the next telephone
Telephone reporting and recording documents and retrieves calls for coaching or training, also monitors metrics like total calls, talk time per call, total talk time per rep each day, and much more

Five9: Similar to ChaseData, Fine9 is a cloud-based contact center solution that contains an auto dial characteristic for outbound calls. Five9 is a more fully featured contact center solution than ChaseData, albeit with a higher price to match. Firms may use it to manage outbound, inbound, blended or multi-channel operations.

Some of the features it provides include:

IVR with language recognition
Multi-channel ACD
Skills-based phone routing
Customer relationship management (CRM) integrations
Workforce optimization such as remote agent support
Telephone recording and tracking
Agent scripting

As well as preview, innovative, and predictive auto dialing — that the only software of those three we reviewed to offer three wheeled routines.

Customer Support

ChaseData: Online knowledge base, live chat, email, and phone support available 8am — 6pm EST, Monday to Friday.

Velocify: Online knowledge base, email, and phone support available 6am — 6pm PST, Monday to Friday.

Five9: Five9 gets the most accessible customer service with an online knowledge base, email, and phone support available 24/7.

All Auto Dialer Software Options

Software Name	Description
ChaseData	Basic contact center functionality keeps price cheaper
Velocify	Best Alternative for lead direction and committed sales teams
Five9	A comprehensive contact centre solution together with the price to match
CallTools	Quick growing platform with good third-party integrations
VanillaSoft	A top CRM and auto dialer for interior sales

The Bottom Line

Auto dialing applications is usually included as a feature in a bigger option, for example cloud-based contact centers such as ChaseData and Five9 or lead management tools like Velocify. Which option you choose will largely depend on what your company needs the auto dialer for.

If your company could benefit from a fundamental blended contact centre that receives incoming calls in addition to makes outbound ones, then we recommend ChaseData. If, however, your staff is focused mostly on sales, subsequently Velocify’s lead management alternative is going to be a better fit.