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Greatest Chargeback Protection Service 2020: Signifyd vs. Square vs. Chargeback Gurus

Chargeback protection services assist businesses of all sizes place potential credit card fraud and prevent chargeback losses. We looked in the most popular options and rising stars and made a decision to examine Signifyd, Square, and Chargeback Gurus. These firms covered the selection of alternatives for small companies concerning cost, ease of use and efficacy.

Best Chargeback Protection Service for Ecommerce Firms: Signifyd

We advocate Signifyd as the very best chargeback protection support for small companies since they are the only service that provides ecommerce sellers a 100 percentage chargeback guarantee without constraints. If you get a chargeback in an approved arrangement, large or small, US or international, Signifyd covers it 100 percent. Period. They are also the only service with a low-cost on-demand policy plan aimed for small ecommerce vendors and startups.

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Signifyd vs. Square vs. Chargeback Gurus Summary Table

 

ChargebackSignifyd
ChargebackSquare ChargebackChargeback Gurus
Who it is Ideal For Ecommerce companies of any size Small online or in-store vendors Volume online sellers, retail shops, and insecure businesses
prices

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On-Demand (4%) or Complete protection (1 percent ) per transaction Free support along with your free Square payments account Based on several factors, no accounts or volume minimal
Ease of Setup/Use

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Easy: plug & play setup and intuitive dashboard Easy: Part of Square’s platform Done for you, full-service solution
Characteristics

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Fraud analysis & 100 percent chargeback coverage on US & Global orders Up to $250/mo. In chargeback security 360-degree chargeback prevention & representation
Integrations

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Ecommerce programs
& API
Ecommerce programs & API On an as-needed basis
Customer Support

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24/7 online service 24/7 online & telephone service Phone & email support,
8am-6pm M-F CST
Site www.Signifyd.com www.Squareup.com www.ChargebackGurus.com

Best Chargeback Protection Service for Ecommerce Firms: Signifyd

Chargeback protection companies - Signifyd

We recommend Signifyd as the best chargeback protection service for small businesses because it backs every accepted order with a 100% chargeback guarantee, without limits. If you receive a fraud-related chargeback on any approved order, big or small, US or international, Signifyd covers the value 100%. Plus, the payout is created within 2 business days. Contrary to Square, which has a $250 limit on order value and total coverage per month, Signifyd has no worth or monthly limitations. And unlike Chargeback Gurus, any ecommerce company can protect themselves utilizing Signifyd’s providers from day one, instead of waiting till they face chargeback losses.

Signifyd’s focus is exclusively on the internet. If you need chargeback protection for trades like invoice obligations or in-store earnings, Square and Chargeback Guru are better suited to those requirements. But if you are an internet business, Signifyd has you covered with a PCI-compliant system which integrates with your e commerce platform. Within minutes, it may be set up to run every trade you receive via a proprietary confirmation system that’s a lot more intensive than regular credit card authorization.

After verifying key data points, Signifyd places a fraud score on each trade you process. If they give it the green light, it is guaranteed 100 percent and you’re covered. Square’s chargeback protection has a similar guarantee, but it limits coverage to $250 a month and does not cover transactions over $250 whatsoever. Signifyd shirts this with no monthly or transaction value limitations. Chargeback Guru is a different alternative entirely. It makes it possible to minimize chargebacks and fights both fraud and non-fraud chargebacks on your behalf to recover funds, but offers no guarantee.

Of course, Signifyd’s service comes at a cost, but it provides 2 easy, percentage-based pricing choices that are available to sellers of any dimension. Complete Coverage assesses a 1 percent commission to every approved transaction, but you don’t pay the fee on diminished transactions. But over time, 1 percent of each purchase adds up. Therefore, you can select On-demand Coverage which costs a higher 4% commission , however only on trades that you want guaranteed and verified. This is a good option for small sellers who just want coverage on global orders or sales over a particular value.

By comparison, Square’s chargeback security is completely free, but keep in mind that Square has a $250 limit. Chargeback Gurus, being mainly a prevention and recovery assistance, bases its prices off your overall chargeback volume. If you do not have a problem however, you do not desire their chargeback recovery support. If you want to prevent ecommerce chargeback problems before they begin, or insure against fraud because you expand into global or large-ticket earnings, Signifyd, very frankly, has you covered 100%.

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Best Chargeback Protection for Little In-Store & Online Sellers: Square

Chargeback protection - Square

Square’s free chargeback protection is one of many reasons we advocate Square obligations as a top small business payments solution. Together with Square, you receive free chargeback protection around $250 per month, and $250 per trade on earnings made with any of Square’s payment options. This implies in-store, cellular, and internet sales, also payments for invoices, recurring fees, and more are covered. As long as you follow their payment best practices, you’re covered on a full range of eligible payments with no additional costs.

For most small companies, Square’s $250 limitation more than covers the occasional chargeback, but it’s essential to be aware that transactions over $250 aren’t covered, period. Due to Square’s $250 limitation, Signifyd can be the better option for online sellers requiring protection on quantity sales, high-value merchandise, or international sales. Though, Signifyd’s agency comes with additional costs and is for internet sales only. Like Square, Chargeback Gurus’ service covers online, in-store, and service obligations. But, it’s really geared toward larger sellers already dealing with chargebacks in certain quantity.

1 nice feature of Square’s free chargeback security their handy in-dashboard chargeback management portal site. If a client opens up a dispute, you’re notified within your Square dashboard, not through regular mail. Then, you just submit your answer and all supporting documentation utilizing Square’s convenient online dispute screen. This is a large time-saver compared to handling and monitoring chargebacks manually through fax and email.

Square’s internet system ensures that your claim is submitted properly, but once filed, it’s really out of your hands. Here, Chargeback Gurus’ agency excels by comparison since they knowingly fight both fraud and non-fraud disputes for your benefit. But, for fraud transactions under $250 and as long as you have not maxed out your yearly $250 limitation, Square has you covered at no cost.

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Best Chargeback Protection Service for Volume & High-Risk Businesses: Chargeback Gurus

Chargeback protection companies - Chargeback Gurus

Chargeback Gurus’ chargeback prevention service differs considerably from the chargeback protection that Square and Signifyd offer. Chargeback Guru provides customers hands-on chargeback representation and works to recover funds and minimize a business’s exposure to disputes of all kinds. In comparison, our Signifyd and Square pay your losses on fraudulent chargebacks, but that’s about it.

Chargeback Gurus is over fraud insurance. Like our other high selections, they manage fraud disputes, but also fight the numerous non-fraud causes of chargebacks. They fight disputes where clients do not recall a purchase, can’t track down a bundle, or do not wish to bother using a return. Plus they cope with disputes based on delivery dates not clearly communicated, contract arrangements not entirely defined, and services or products that don’t meet expectations.

Unlike Signifyd and Square, Chargeback Gurus works hand-in-hand with customers to pinpoint the numerous factors that could lead to both fraud and non-fraud chargebacks. In comparison to Signifyd and Square, which join and operate through online means, Chargeback Gurus has a full package of personal services tailored to resolve chargeback issues however and wherever you sell. Using their entire package of solutions, they triumph on average 65% of customer chargebacks, plus lower chargeback incidence by an average of 50 percent.

Chargeback Gurus’ service costs are needs-based and not published, thus a direct price comparison to Signifyd can not be produced. They are obviously more costly than Square’s free coverage, however. Chargeback Gurus’ fees are based on overall chargeback quantity only because they take a fraction of everything you recuperate. But for a fee, they also help small sellers specify best practices and remedy workflow and system issues at the early stages, before they start causing chargebacks.

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In-Depth Review: Signifyd vs. Square vs. Chargeback Gurus

Pricing

Pricing for chargeback prevention and protection services varies based on the kind of service needed. Some, such as Signifyd, charge a percentage of every transaction. Others, such as Chargeback Gurus are needs-based per account. Then there are the free options, like the limited coverage that is included at no cost with each Square account. The very best option really depends on the kind of service your business needs.

Chargeback protection companies - Signifyd

Signifyd: Signifyd’s chargeback coverage insures approved trades against fraud and also offer two payment and service options:

  • On-demand (4% per covered transaction). You pay for only the transactions you opt to pay for.
  • Complete (1 percent per transaction). Every approved trade is insured automatically, but any diminished transaction isn’t charged the 1 percent fee.
Chargeback protection from Square Payments

Square: Square includes free chargeback protection for every single free Square account. It insures $250 in chargebacks a month, up to $250 per trade. Earnings over $250 aren’t covered in any way, and you can’t extend the policy for a fee.

  • Free policy using a $250 limitation
Chargeback protection companies - Chargeback Gurus

Chargeback Gurus: Chargeback Gurus does not print pricing, each account is priced based on services needed, such as:

  • Percentage of Recovered Chargebacks in case you have lots of chargebacks, or a few high-value chargebacks, they take a percentage of the funds they recover for you.
  • A la Carte Services Various chargeback prevention providers are offered for a fee.

Benefits of Setup & Use

Chargeback protection services operate in various ways, so installation needs change. We looked at what’s needed to initiate the service and how simple it’s to respond to or report disputes when they occur. Again, the ideal alternative for you depends upon the kind of chargeback prevention and protection service your company requirements.

Chargeback protection companies - Signifyd

Signifyd: Signifyd makes every procedure easy. You need to contact them to set up an account though, you can’t do this online. They walk you through an account installation process to ensure everything is correct and that you understand the procedure, costs, and their fraud grading system. Following that, you join your website utilizing plug-and-play apps for Shopify, BigCommerce, and Magento websites, or API for others.

If you’ve got a claim, you simply submit it and any supporting data using the submission portal within your account dashboard. Eligible claims are paid out within two days, which is a lot faster than Square, which may take a month or more.

Chargeback protection from Square Payments

Square: There is no setup needed since chargeback protection is a feature of every free Square account. The moment you open a Square accounts, which takes only minutes on the internet, you have immediate chargeback protection.

In case you have a claim, you submit your answer and documentation using Square’s dispute portal found within your account dash. This is a handy method to track and react to all disputes, not just fraud-related claims.

Note that Square’s payouts require some time, unlike Signifyd’s fast 48-hours payout. Signifyd pays you first, then deals with credit card companies. Square attempts to solve the dispute, subsequently pays whether it’s not decided in your favor. So, it can take 30 to 60 days for a covered claim to be paid.

Chargeback protection companies - Chargeback Gurus
Chargeback Gurus: Chargeback Gurus is a fully hands-on chargeback recovery and prevention service.They provide and walk you through the online portals and software setup required to support their service.

Characteristics

Chargeback protection and prevention solutions come in two different varieties of services. Signifyd and Square essentially insure sellers contrary to blatant fraud. These are cases where the buyer isn’t who they say they are, and credit card information generally is stolen. These services employ added verification to each transaction and insure you financially when a fraudulent order slides through.

In contrast, Chargeback Gurus helps you regain losses on all sorts of chargebacks, both for both deceptive and non-fraud explanations. They don’t supply the blanket insurance on trades like Signifyd and Square, but have a far larger set of services which help companies recover disputed funds, plus tools to help minimize all sorts of chargebacks.

Chargeback protection companies - Signifyd

Signifyd: Signifyd uses a full suite of innovative transaction confirmation tools to stop fraudulent ecommerce orders from being shipped.

  • Authorised transactions are backed by a 100% financial guarantee
  • Coverage includes high-value products and international orders
  • Service covers online transactions only, not card-present, in-person charges
  • Just deceptive transactions qualify, disputes within delivery delays, product defects, or other customer service issues are not covered
  • prices are evaluated only on authorized and guaranteed transactions
  • Declined trades Aren’t charged a fee
  • Declined trades can be resubmitted for coverage with supporting documentation
  • Declined transactions can Nevertheless Be sent, but are not guaranteed if a chargeback happens
  • Eligible claims are paid within 48 hours
Chargeback protection from Square Payments

Square: Square includes free chargeback coverage on every account.

  • Coverage is free and included with every account
  • Coverage is Limited to $250 per transaction plus a total of $250/month
  • Transactions over $250 are not insured in Any Way, not even in part
  • Coverage includes all Square payment options, in-store, mobile, online, invoicing and more
  • Just deceptive transactions qualify, disputes over delivery, product defects, or other customer service issues Aren’t insured
Chargeback protection companies - Chargeback Gurus

Chargeback Gurus: Chargeback Gurus’ services reach much farther than Signifyd and Square to aid in capital retrieval and chargeback prevention for all types of trades, but doesn’t include coverage guarantees or payouts.

  • Personalized, hands-on approach assesses and simplifies a full Selection of chargeback problems for all types of companies
  • Fees generally based on a percent of chargeback funds recovered, so mostly suited for companies receiving several chargebacks per month
  • Provides proactive prevention solutions to low-chargeback volume sellers for a fee
  • Chargeback avoidance Companies pinpoint and cure chargeback exposure from fraud, customer support, contractand delivery problems, and other root causes
  • Representation and funds recovery for all Kinds of chargeback claims: ecommerce, in-store, services, contractual arrangements, and more
  • Assistance in helping recover merchant accounts suspended because of high chargeback rates
  • Merchant accounts monitored 24/7/365 to get instant dispute notification to help lower actual chargeback rates

Integrations

Signifyd focuses on ecommerce vendors and its plug-and-play programs for top packs and API for others requires only minutes to set up. Square’s chargeback security needs no integration as it’s included in every account. Chargeback Gurus has a group of experts to handle any needed integrations.

Chargeback protection companies - Signifyd
Signifyd: Signifyd provides plugin apps for BigCommerce, Shopify, and Magento ecommerce stores, and API link for other e commerce platforms.
Chargeback protection from Square Payments

Square: No chargeback service integration required since it is part of every account. Square is a top-rated payment service that integrates seamlessly with almost all ecommerce platforms either via plugin or API connection. Every free Square accounts also includes full-featured retail software, mobile payments, online invoicing and much more, no integration required.

Chargeback protection companies - Chargeback Gurus

Chargeback Gurus: As a hand-on service which customizes solution to each client’s’ needs, Chargeback Gurus does not have a predefined application integration. Instead, their answer would be custom-tailored to incorporate with or work together with whatever ecommerce, point-of-sale, bookkeeping, or other business software that you already use.

Client Support

Each of our best picks offer telephone, email, and online service. But, of the three, only Chargeback Gurus has a published phone number which you can telephone an instantly reach their services.

Chargeback protection companies - Signifyd
Signifyd: 24/7 online support portal, also email support during business hours (PT), along with a full service knowlegebase. First contact is through online form, and a response can take a few hours.
Chargeback protection from Square Payments
Square: 24/7 phone support is available for many accounts, also Square includes a whole support centre with tutorials. Before creating a free Square account, you may use their contact form to ask any questions that you have.
Chargeback protection companies - Chargeback Gurus
Chargeback Gurus: Telephone & email support is available 8am-6pm M-F CST. They also have an informative Q&A page that covers their service and the entire chargeback procedure.

All Chargeback Protection Service Options

Software/Service Name Best For Description
Signifyd All ecommerce Best for ecommerce vendors of all sizes
Square Small Retailers, Ecommerce & Service Business Free coverage $250 each month/transaction
Chargeback Gurus Midsize Retailers, Ecommerce & Service Business Fights and helps stop chargebacks
Eye4Fraud All ecommerce Service similar to Signifyd, however pricing never printed
ChargebackHero Small & Midsized Sellers Fights chargebacks, $250/mo. Chargeback worth minimum
Chargeback 911 Midsized Sellers Fights chargebacks, $500/mo. Average chargeback worth minimum
Sift Science Midsized Sellers Monitors all types of fraud, $500/mo. Minimum
Pinpoint Intel Midsized Sellers Fights chargebacks, $500/mo. Typical chargeback value minimal

Bottom Line: Finest Chargeback Protection Services

Chargebacks are the bane of every business that accepts credit cards and ecommerce sellers are especially vulnerable to serious losses from deceptive sales. We discovered Signifyd’s flexible pricing system are the very best solution to help ecommerce vendors or all dimensions ensure that every order shipped is profitable, even high-value and international orders. Square delivers built-in protection with each account, but with a $250 limit, it is not appropriate for volume sellers or bigger retailers. Chargeback Gurus is the solution for virtually any company or service provider that handles lots of chargebacks and wishes to fight and reduce them overall.

To find out more about protecting your business from chargeback losses, read our chargeback prevention guide. And if you have any experience with or queries about the services covered above, please share in the remarks below.

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